Terms & Conditions

1. Introduction

This website, www.petromelidisbrakes.gr, is an online shop for the display and sale of automobile spare parts carried out through online orders and it is operated by the Greek limited liability company under the brand name “Κ ΠΕΤΡΟΜΕΛΙΔΗΣ & ΣΙΑ Ο.Ε”, whose head office is located in Thessaloniki, Mavili 8, 54630, e-mail address: [email protected], telephone service line +30 2310768135 and is legally represented (hereinafter referred to as “the company”).

These general terms of operation and use of the webpage constitute binding rules, maintained and administered by the company during the provision of the below services to the users of the online shop www.petromelidisbrakes.gr. These terms are fully consistent with the existing European and Greek law and the non-compliance of the webpage users or third parties with them implies that the company bears no responsibility towards any affected natural or legal persons.

Any user that visits the online shop and deals or makes use of the online shop's services (hereinafter referred to as “visitor or/and “user” or “consumer” depending on whether they just visit the shop or whether they also order and buy merchandise) must carefully read these terms of use before visiting or while using the page/services. In case the visitor/user does not agree with the terms of use of the website, they must not continue navigating the page. Otherwise, by continuing to use it, it is presumed that they have studied, understood, and unreservedly accepted without any exception all of the terms of use stated below.

In any case, the company reserves the right to unilaterally change the provisions of the terms of use at any given time and without notice, either due to a change in their commercial policy or due to the harmonization with the current legal framework. For that reason, it is recommended to the visitor/user of the webpage check said terms for possible changes on a regular basis, as the constant use of the webpage implies their acceptance of all possible modifications.

2. Provided information and products

The company does its utmost to ensure that the information provided on the online shop, concerning the company’s identity and the processing of all electronic transactions, is as accurate, clear, timely, complete, correct, and available as possible. However, the company does not provide any guarantee nor does it bear any responsibility concerning the accuracy, the timely proximity, the clarity, the suitability, the validity, the availability, or the authenticity of the information provided in the shop. Therefore, the company, in good faith, is not responsible nor is it bound by any electronic data entries which were made by mistake/accident according to common experience and it is entitled to correcting them at any moment it becomes aware of their existence.

The webpage contains data, images, and necessary information, in order to direct and help the visitor/user in buying the online shop’s merchandise and in the provision of any related information and service. This data is constantly updated. It may, however, change for specific markets or for legal reasons. The company can unilaterally and at its complete discretion change the products or their characteristics described in the webpage at any given moment and without prior notice, and in that case, it does not bear any responsibility to the visitor/user or third parties.

3. Limitation of Liability

The company relinquishes all responsibility for any damage that might occur directly or indirectly, accidentally or as a result of, or any damage that is in any way related to the access or use of the website. The webpage’s content is provided “as is” and as extensively stated above, the company does not provide any guarantee, express or implied, concerning the completeness, correctness, timeliness, commercial potential, non-infringement, or suitability of its content for any use or purpose.

In the context of its online shop transactions, the company is not responsible nor is it obliged to provide compensation for any damage or loss that might occur from the cancellation, the nonexecution, or the delay in the processing of orders for any reason. It does not guarantee the availability of the products displayed in the online shop, it is however obliged to inform the interested customer regarding the availability of the products on time. In that case, it also bears no further responsibility.

The company does not, under any circumstances, including the case of negligence, bear any responsibility for any kind of damages caused to the visitor/user of the website, the online shop, the newsletter, the options, and the contents or any third party by a cause related to the function or not or/and the use of the website or the failure to provide services, products or information provided by it, as well as by any non-allowed third-party interventions to products, services or information provided by it.

Furthermore, the company does not guarantee that the webpage, the options, and the contents will be provided without interruptions and errors, that errors will be fixed or that answers will be given to all queries submitted to it. Equally, the company does not guarantee that the webpage or any other related website or the servers through which the content is being provided to the visitors/users do not contain any "viruses” or other harmful software. The visitor/user and not in any case the company is to bear the cost of possible changes revisions or accommodations.

4. Intellectual property rights

All of the content of the online shop, except for the expressly stated exceptions (third party intellectual property rights) that indicatively include distinctive titles, trademarks, images, graphics, photographs, drawings, etc. (hereinafter referred to as “content”) constitutes the intellectual property of the company and is protected by the existing national, community and international law. Their use on the online shop does not in any case grant a license or right of use by third parties. The company retains all intellectual property rights concerning the content and the copies made there under.

It is expressly prohibited to reproduce, republish, copy, store, sell, transmit, distribute, publish, execute, download, translate, and modify it in any way, partially or in summary without the prior, written, and specific consent of the beneficiary company. The company reserves the right to initiate civil, administrative, and criminal legal actions against any violator of the relevant conditions regarding the use of its above assets.

When not explicitly stated, the products are not genuine and they are used to replace them. The logos, the names, and the codes that may be used in non-genuine products as references for correspondence and compatibility purposes belong to the companies and manufacturers that are their rightful holders. The references of trade names or manufacturers’ trademarks and their codes are used exclusively as references and they do not in any case indicate the existence of a connection between the company and the manufacturers of genuine spare parts.

The company ensures that genuine and non-genuine products are clearly distinguished in this online shop, aiming to on the one hand, protect the visitor/user from the risk of confusion regarding the origin of the products and on the other hand, to respect the rights of the rightful holders of the trademarks.

5. Limited license

Under the terms and conditions currently set and all applicable laws and regulations, the company provides the visitor/user a non-exclusive, non-transferable, personal, and limited right to access, use, and presentation of this webpage and its contents.

This license does not constitute a title transfer to the webpage and to its information and it is subject to the following restrictions: (1) The visitor/user must retain all notes concerning intellectual property rights and other property rights in every copy of the webpage and its data and (2) cannot in any way modify the webpage and its data or present them publicly, or distribute or use the webpage and its data in any other way for any public or commercial reason unless it is otherwise permitted herein.

6. User Responsibility

The web page’s visitor/user must on the one hand completely comply with the rules and provisions of the Greek, European, and international law and the relative legislation that concerns telecommunications, and on the other hand, refrain from any illegal use of the content and the services of the online shop.

Furthermore, they must behave in a decent, kind, and discreet manner during their visit and use of the webpage, acting on the principles of good faith and morality. It is expressly prohibited to adopt unfair practices or other methods, actions, or omissions contrary to the Code of Conduct of Internet Users (NETIQUETTE). Any damages caused to the Site or generally to the Network, deriving from any illegal or unfair use of the relative services by the user falls within the area of their exclusive responsibility.

The user is obligated to abstain from any actions that limit or prevent third parties from using the webpage and/or aim to load or undermine or corrupt or cease, damage, or disrupt its function. Furthermore, the user is obligated to abstain from generally any illegal, abusive, and unfair action while using the webpage.

The user bears responsibility for any damage caused to the company due to actions or omissions by the user, which constitute a violation of their obligations according to the current legislation and the current terms, including cases of the company’s involvement in disputes as well as cases for which the company will be obliged to pay fines or compensations to third parties due to the violation of the user's obligations, reserving the right of the company to take legal action against the user

7. Use of links in third-party websites (links)

The online shop www.petromelidisbrakes.gr provides the ability to access third-party websites through appropriate links. These links have been exclusively placed in order to help the visitor/user of the online shop, their use is not obligatory and the fact that they appear on the online shop’s webpage does not in any case indicate that the company approves of or accepts their content. The websites they refer the user to are not controlled by the company and they are subject to the respective terms of use and the privacy policy of those websites. As a result, the company bears no responsibility in regard to the content and the operation of those websites.

8. Return policy

A) Return of products due to mistakes in delivery

The consumer has the right to demand the replacement of a product/spare part if the one that was delivered to them does not correspond to the item and the quantity of items in their order. The consumer must communicate with the company immediately regarding the mistake. It is necessary for the products to be in the same state in which they were received (with no damages and with their packaging intact). Replacements concern the shipping of the same product/spare part of respective quality and price, while a refund is possible only in the case when that is not possible. In that case, the company bears the costs of returning the products back to the company, as well as the costs of reshipping to the consumer, as long as the place and method of return proposed by the company is respected. Otherwise, the consumer bears these costs

B) Return of products that are considered dead on arrival (DOA)

The return of products that are considered dead on arrival (DOA) will be accepted within fifteen (15) calendar days from the issuance of the invoice along with the Shipment Invoice, upon consultation with the company. Simultaneously, the product must not be destroyed and the package must contain all of the original documents which accompanied the product (Receipt, guarantee, etc.) with its packaging whole and intact and its security tape if it has any. In those cases, the following apply:

The product is received and checked in order to ascertain the lack of its contracted capacity reported by the consumer.
Provided that the products have been previously received and checked by the company, the item will be replaced with the same item, or in case it is not available, with another new item of respective quality and price. Otherwise, in case the customer does not wish for its replacement or in case the replacement is not possible due to the nature of the product or its availability, the amount paid upon the original purchase will be refunded to the customer. The refund takes place using the same method the customer had originally used to pay the company.
Especially, in the case where a credit card is used for payment, the company will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will consequently proceed to any action provided according to its contract with the consumer, without any relevant liability to the company. Following that update, the company does not bear any responsibility for the time and method of execution of the chargeback, which is regulated by the aforementioned contract. In case the customer pays in cash, if the customer had chosen the option to “collect from the store”, they will be refunded by the company’s physical store in Thessaloniki, Mavili 8. In case of payment by bank transfer, a reverse bank transfer will be made to the customer from the company's accounts.
The company bears the shipping costs for the return of the products to the company, as well as for the shipping of the replacement product to the consumer.

In case the products are returned in a damaged or incomplete state, the company has the right to demand compensation from the consumer (the amount of which will be determined by the state of the products), and to unilaterally and without prior notice proceed to a total or partial calculation of their claim against the consumer

C ) Return of non-faulty products - Customer's right of withdrawal without reason

According to Law 2251/1994 regarding the protection of customers, the customer reserves the right to withdraw from the contract of purchase within 14 calendar days from the date of performance of the service contract or from the date of delivery in the case of contracts of purchase and when there are many products in the same order from the delivery of the last one and when there is an obligation to deliver products at regular intervals from the delivery of the first one. The withdrawal is done under the following conditions:

This withdrawal is unjustified and without any extra charge and if the item has already been delivered, the consumer must return the product in the exact same state they received it, with all of its accessories, accompanying documents, and its packaging intact. The return of the item is accepted, only when the buyer has first paid any amount charged to the company for shipping the item to them and the shipping costs for the return of the item.
The withdrawal statement is executed in paper or electronically, to the e-mail address [email protected] and the company is obligated to send a confirmation of receipt of the withdrawal statement as soon as it receives it.
Following the withdrawal statement, the company is obligated to return the amount they received within 14 days from the day the products were returned or until the customer provides enough proof that they returned the products.
The shipment and delivery costs are not refunded if the customer had chosen another method of shipment other than the cheapest standard delivery method provided by the company. The refund to the customer will be made using the same method through which the original payment had been made. Especially in the case of payment via credit card, it will be as follows: in case the payment to the company has been made by the Bank before the withdrawal and return of the item, the company is obligated to inform the Bank about the cancellation of the transaction and the bank will proceed to any action provided according to its contract with the consumer. Following that update, the company does not bear any responsibility for the time and method of execution of the chargeback, which is regulated by the aforementioned contract. In case the customer pays in cash, if the customer had chosen the option to “collect from the store”, they will be refunded by the company’s physical store in Thessaloniki, Oikismos Dialogis 25a. In case of payment via bank transfer, the refund will also be done via bank transfer to the customer’s same account.
The consumer is liable to indemnify the company for the reduction of the value of the goods as a result of a use other than that which is necessary to establish the nature, characteristics, and function of the goods in the period up to the statement of withdrawal. The establishment of the nature, characteristics, and function of the goods must be made based on the information provided on the outside packaging of each product, as well as the additional information provided by the company, and always without opening the product packaging and making use of the item in any way. The company is willing to inform the customer about any queries regarding the products by providing extra informative material via electronic or any other available means of communication. In case the packaging has been opened and/or the goods have been used, their value is automatically reduced, as the product is characterized as used and the customer is obligated to compensate the company for the reduction of the product’s value. The reduction of the value following the opening of the packaging and subsequently the characterization of the product as “used” is reviewed on a case-by-case basis and determined by the company. The company reserves the right to agree upon a compensation amount with the customer, even with mutual offset.
In case the products are returned in a damaged or incomplete state, the company has the right to demand compensation from the customer (the amount of which will be determined by the state of the products), and to unilaterally and without prior notice proceed to a total or partial calculation of their claim against the customer.
The right to withdrawal does not apply in special orders of products or spare parts supplied by the company according to the consumer's specifications or in the case of clearly personalized orders (article 3ib, par. C’, Law 2251/1994)

9. Order methods

A) Member account

If the visitor of the webpage has legal capacity, they have the ability to order the available for remote sale products that are displayed on the website, according to these conditions and the order process that has been developed in the individual webpages. In order to be able to place an order for the purchase of products, the visitor/user is obligated to subscribe as a client to www.petromelidisbrakes.gr, creating their own account via the new customer account creation page. If the client’s information is already registered in the company's database, then their account will be immediately activated. Otherwise, the company will enter the date and next, they will let the customer know they can activate their account. After the activation of their account, the client will be able to place orders of purchase. And they will agree to: A) provide true, accurate, valid, and complete information regarding the information requested of them in the relevant requests for access to its contents and b) diligently keep and maintain their registration information, in order for it to remain true, accurate, valid, updated and complete. The information required on the individual websites is necessary for the conclusion and execution of the contract. If the customer refuses to render it available to www.petromelidisbrakes.gr or if the information provided is not accurate, then the contract is not valid and the online shop will not be able to carry out the user’s order.

The members/users bear exclusive responsibility for all actions carried out through their personal password, username, and their user account in general. The members/users agree to inform the managers of the online store of any unauthorized use of their account and any security violation which has occurred and/or might occur. Furthermore, the members/users bear the exclusive responsibility for the careful use of their account and for logging out of their account at the end of each session. The company does not bear any responsibility for any harm or damage that might occur from the members' failure or negligence to respect and follow this clause.

B) Order conditions

The visitor/user of the online shop may enter a valid order as long as they have the legal capacity as per the Greek Civil Code. The company reserves the right to claim any orders made by persons with no legal capacity from a supervisor or guardian. However, the company is not always able to safely verify its customers’ information for most orders and for that reason, it cannot be held accountable in cases of legal incapacity.

All contracts regarding the purchase of products from the online shop are subject to Greek Law, as amended by European Directives concerning electronic commerce and distance contracts with consumers.

Placing an order requires:

Filling in the form and the provision of the necessary information for the conclusion of the sales contract.
The unconditional acceptance of the terms of the sales contract, concerning the item to be sold, the quantity, the price including taxes and other expenses, the method of processing the transaction, the time, and the place of delivery of the supply.
The unconditional acceptance of these terms of use.

Especially the process of placing an order operates as below: The consumer finds the products that interest them through the search engine of the online shop or from the various thematic and product pages. Then, by clicking on the link ADD TO BASKET, they may add the products that interest them in the electronic “basket”. After having added the desired products to their basket, they may click on the link BUY, in order to be transferred to the page COMPLETE ORDER, where they choose the delivery address, as well as their desired method of shipping and payment. On the same page, the consumer is presented with an overview of their order, which includes the net value of the products, the VAT, as well as the shipping costs. By clicking PLACE ORDER, the user places their order in its final form and according to the terms they have agreed on, as the ones that appear in the above overview, the company informs them concerning the successful placement of their order.

The placement of a product purchase order by the visitors/users usually constitutes a declaration of intent to enter into a sales contract, as it is regulated by the relevant legislation and not a simple expression of interest. The contract is drawn up in Greek.

By placing a product purchase order, the visitor/user unconditionally accepts that provided that all or part of the products they have ordered are available, and provided that, at the sole discretion of the company, they are deemed fit and solvent for concluding a sales contract, then, without further notice other than the confirmation of the successful placement of their order, all or part of the products they have ordered will be sent to them within a reasonable time frame. The company reserves the right to modify the items or the quantities of the available products online.

It is strictly prohibited to place a product purchase order by a member/user by using the personal password, username, and user account of another member/user in general, even if the other member/user whose personal password, username, and user account was used, has given their express consent after or even before the use.

In any case, the member/user whose personal password, username, and general user account had been used in order to place the product purchase order will be liable for the payment of the total amount of the price of the sold products. This also applies in case employees, agents, assistants, and any type of staff or third parties use the personal password, username, and generally, the user account of a member/user in order to place a product purchase order.

C) Prices

The prices mentioned on the webpage are in euros and do not include VAT and all other relative taxes. The consumer is informed concerning the extra tax charge in their BASKET, as well as the order overview page when completing their order. The prices are subject to change without notice.

The company makes the effort to ensure that the prices on the online shop are accurate, but it cannot guarantee a total lack of error. In case there is a false price concerning one product, it will be at the consumer’s discretion to either buy the product at its actual price or cancel the order.

10. Newsletter

The company provides the users of the webpage the opportunity to subscribe to its newsletter, through which it sends e-mail messages to their e-mail address or their phone number, regarding products available for sale by the company and other offers, provided that the users state that they wish to take advantage of that opportunity. The Company sending newsletters is a practice completely compatible with mailing regulations. A more extensive reference to the terms of operation of the newsletter service is included in the Privacy Policy.

The company bears no responsibility for any possible delays or non-deliveries of the newsletters. For the better function of the service, it is recommended that the user includes the e-mail address [email protected] to their email’s safe list, as well as that they often check their respective spam folder.

This service will not be used incorrectly. The user may in any case and at any given moment demand to stop receiving advertising messages by contacting the company either by e-mail ([email protected])or by the telephone service line (+30 2310768135).

11. Applicable Law

This constitutes the entire agreement between the company and the visitor/user of the online shop and it is binding only to them. No amendment of these terms shall be taken into consideration nor shall it form a part of this agreement unless it is made in writing and incorporated herein.

For any dispute arising from the use of the services or for any other dispute between the user and the company, the Greek Law is the applicable law and the competent courts are the courts of Thessaloniki.

The original text of these terms and regulations of use is the source Greek text.